The Helm error logs are located in C:Program FilesWebHost AutomationHelmLogsError.
On
occasion, the license updater stays in memory and doesn’t end properly
if run from a scheduled task (you can see it running in the Task
Manager as HelmLicence.exe). This causes you to be unable to
login to Helm.
Start > Programs > Accessories > System Tools > Scheduled Tasks
that is set to run this process. It is usually HELM_ADMIN, and the password is
the password you chose when installing Helm.
you changed the server name AFTER installing the control panel, you will
need to alter it here. For instance, if your server was called MYSERVER,
then the license task would have been running under MYSERVERHELM_ADMIN. If you changed the server name to NEWSERVER then you need to make sure that the task also changed, so it is NEWSERVERHELM_ADMIN.
task was running under HELM_ADMIN, you need to login to the server as
the HELM_ADMIN user. Once again, this is the password you chose when installing Helm. If
you have forgotten it, you can reset it in the System Identity tab of the Helm
Configuration Tool (make sure that if you do this, you reset it on ALL
remote servers that you have as well).
right-click, and choose Run). You may receive an Internet Explorer pop-up - click OK and select “don’t show this again”.
user, the Internet Explorer pop up box was waiting for a confirmation
click - however, as you never were logged in as that user, that task
was held in memory, and never ran again for more than 30 days - if the
license updater cannot run for 30 days - the license error will appear.
the system date of the server. It should be today’s date. If it is set
in the past or the future, it may cause issues with the licensing. Set
it to today’s date, then try and log in.
How do I address ' ValidateLicenseEx Invalid license key. License has expired. ' in the Helm error log?
1.) The problem actually has to do with Internet Explorer settings.
Take a look at the Windows scheduled task that runs the license updater. This can be found here:
and is called Helm License Updater.
Right click it, choose Properties and make a note of the user
Important Note: If
You can either keep this the same, or change it to Administrator (or, a username of your choice).
Next, login to the server as the above user. If the
Now run the License Updater scheduled task (go to the task,
Now you can log out, and log back in as the normal user.
In essence, when the scheduled task ran as that
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2.) In the rare event that this doesn’t solve your problem - check