When trying to add a POP3 account, you receive this error in bold red:
“Unable to add POP3 account. Please try again or contact support”.
In the error logs, you may see a message similar to the following:
2003-07-26
06:01:24 Mail.CreateMailBox Can not create email account
‘mail@YOURDOMAIN.COM’. The postoffice ‘YOURDOMAIN.COM does not exist
2003-07-26 06:01:24 HELM:CPOP3Account::AddPOP3AccountEx Type mismatch
2003-07-26
06:04:18 Mail.CreateMailBox Can not create email account
‘POP3ACCOUNT@YOURDOMAIN.COM’. The postoffice ‘YOURDOMAIN.COM’ does not
exist
2003-07-26 06:04:18 HELM:CPOP3Account::AddPOP3AccountEx Type mismatch
The error explains the problem - Helm hasn’t set up a post office for the domain you are trying to add a POP3 account for.
This problem can happen if the resource was switched on after the domain was created.
-In
Mail Enable, go to Mail Services and add a Post Office for the domain,
and within the Post Office also add the domain itself.
-Now go to Helm and re-add the POP3 account - this will now work.
This problem can happen if the resource was switched on after the domain was created.
-In
Mail Enable, go to Mail Services and add a Post Office for the domain,
and within the Post Office also add the domain itself.
-Now go to Helm and re-add the POP3 account - this will now work.