The welcome email and other mails aren't being sent out from Helm

1.)
There is an SMTP test in the Helm Configuration Tool.
Open the Configuration Tool and go to SMTP settings. Be certain you use both a valid “from” address and “to” address.

2.) If
you don’t receive the SMTP test mail, you will need to review your SMTP settings in the Configuration Tool.
Firstly, is your mail server remote? If so, make sure you don’t have
localhost or (local) set as the SMTP server. You need to put the IP of
the remote server instead. If it is a local machine, you can use either
the IP or (local) or localhost - try with all three, as some mail
servers work differently with each setting. Make sure you Apply each time you change the setting before using the SMTP test.

3.) If
you still don’t receive the test mail, check the port number. By
default, it’s set to 25. If you are running any other SMTP server on
this port (such as MS SMTP which can be found in IIS) then it may
override your Configuration Tool settings and prevent mail from being
sent. Make sure nothing else is using SMTP on the port you have entered.

4.) If
you still aren’t getting the test message, it is likely that there is a
problem with CDOSYS on your machine. CDOSYS is used by Helm to relay
messages either to the mail server you’re using (which then sends out
the message), or to the Windows SMTP server (which then sends out the
message). To test if CDOSYS is working on your machine, open a new text
file on the server, and place this in it:

‘——————————-

Dim iMsg
Dim iConf
Dim Flds

Dim smtpServer
Dim smtpServerPort

Set iMsg = CreateObject(“CDO.Message”)
Set iConf = CreateObject(“CDO.Configuration”)
Set Flds = iConf.Fields

With Flds
    smtpServer = “MY.IP.ADDRESS.HERE”
    ‘Send using External SMTP Server?
    If Len(smtpServer) > 0 Then
        .Item(“http://schemas.microsoft.com/cdo/configuration/sendusing”) = 2 ‘cdoSendUsingPort
        .Item(“http://schemas.microsoft.com/cdo/configuration/smtpserver”) = smtpServer
        ‘Port (default to 25)
        smtpServerPort = 25
        .Item(“http://schemas.microsoft.com/cdo/configuration/smtpserverport”) = smtpServerPort
    End If

    .Item(“http://schemas.microsoft.com/cdo/configuration/smtpconnectiontimeout”) = 1
    .Update
End With

’ Apply the settings to the message.
With iMsg
    Set .Configuration = iConf
    .To = “CHANGEME@MYADDRESS.COM”
    .From = “CHANGEME@MYADDRESS.COM”
    .Subject = “This is a test mail from script”
    .TextBody = “This is a test mail sent: “& Now
    .send
End With

‘—————————

Replace MY.IP.ADDRESS.HERE with the IP Address you’re trying to send mail from (internal or external) and replace CHANGEME@MYADDRESS.COM with an email address you want a test message to go to.

Save
the file as testmail.vbs on your desktop. Now double click the vbs
file. Does it give an error? If it gives the following error:

Error: Library not registered

Code: 8002801D

then it is likely that CDOSYS is corrupt on your machine. To try and resolve this, do the following.

a) Open up Command Prompt on the server.

b) Type regsrvr32 /u “C:Program FilesCommon FilesMicrosoft SharedCDOCDOEX.DLL” and press Enter.

c.) Type regsrvr32 C:WINNTsystem32cdosys.dll and press Enter.

Note -
if you are running Windows 2003, the path will point to C:Windows and
not C:WINNT so make sure you alter this if necessary.

d.)
You should get a success message after both of the above commands. Now
double-click the testmail.vbs file again. It should send you a test
mail, which means that mail will also get sent from Helm.

If,
however, the commands errored or you are still getting an error running
the script after carrying out step 4, you will need to contact your
server provider to look into the problem with CDOSYS.