Spam Assassin Configuration Page Will Not Load

When trying to load the Spam Assassin configuration page through a user’s cPanel, the configuration page hangs and will not load. While this page is not loading, the machine will also spawn cpanel and spamd processes, which end up using large amounts of CPU and RAM. The processes will end up looping while the Spam Assassin configuration page tries to load. While
tailing the cPanel error log when doing this, you may see the following output:

Internal Error: “” Normal Connection Timeout (Probably closed browser
on a HTTP/1.1 session) at cpsrvd.pl line 1572.
Content-type: text/html

Content-type: text/html

Internal Error: “” Normal Connection Timeout (Probably closed browser
on a HTTP/1.1 session) at cpsrvd.pl line 1572.
Internal Error: “” Normal Connection Timeout (Probably closed browser
on a HTTP/1.1 session) at cpsrvd.pl line 1572.
Internal Error: “” Normal Connection Timeout (Probably closed browser
on a HTTP/1.1 session) at cpsrvd.pl line 1572.
Internal Error: “” Normal Connection Timeout (Probably closed browser
on a HTTP/1.1 session) at cpsrvd.pl line 1572.
Internal Error: “” Normal Connection Timeout (Probably closed browser
on a HTTP/1.1 session) at cpsrvd.pl line 1572.
Internal Error: “” Normal Connection Timeout (Probably closed browser
on a HTTP/1.1 session) at cpsrvd.pl line 1572.
Internal Error: “” Normal Connection Timeout (Probably closed browser
on a HTTP/1.1 session) at cpsrvd.pl line 1572.

In this case, check to make sure ‘/usr/bin/cc’ has the permissions of 0500. Once you have done that, run the following script:

/scripts/fixspamassassinfailedupdate

After doing this, the Spam Assassin configuration page should properly load.