To open a Support Ticket while you are logged into Orbit, you need only to click on Support from the left-side menu, then select Support Ticket System. Here you can view currently open tickets or open a new ticket about an issue you are having.

To open a Support Ticket while you are logged into ServerCommand, you need only to mouse over Trouble Tickets from the left-side menu, then select New Trouble Ticket or View Trouble Tickets to view currently open tickets or open a new ticket about an issue you are having.