We appreciate your business! If there is anything we can do to retain you as a customer, please just let us know. If you still wish to cancel your service, we understand, and wish you the best of luck in your future endeavors.

In order to cancel your server, you must submit a cancellation request through the following steps:

ORBIT CANCELLATIONS

1. Please log into Orbit
2. Select Accounting section
3. Select Billing Portal
4. Select the “Account Management” tab
5. Click the “Service Cancellation” link
6. Read and agree to the terms listed
7. Select the appropriate server from the drop down list
8. Fill out the cancellation form
9. Submit the form

Once confirmed, the server will be canceled on your next billing cycle.

SERVER COMMAND CANCELLATIONS

1. Log into ServerCommand
2. Select Administration
3. Select Cancellations
4. Click the “Service” or “Server”
5. Read and agree to the terms listed
6. Select the appropriate server from the drop down list
7. Fill out the cancellation form
8. Submit the form

If you are billed for a canceled server, that was submitted 48-hours before billing cycle, please contact us so that we may issue a refund request for our Accounting team to process once the cancellation is completed.

If you have any other questions, please let us know.