Frequently Asked Questions for the Account Management Portal

How do I view both my Orbit and ServerCommand account details?

Customers who have data residing in both the Orbit and ServerCommand systems can continue to access their data using the Account Management portal. To view your Orbit details, log on to the system, click Settings > Orbit, and then refresh your page. To view your ServerCommand details, log in to the system, click Settings > ServerCommand, and then refresh your page.

How do I view my current statement?

Within the Account Management portal, you can view your most current statement simply by clicking Statements, and then click the number of the most recent statement to view the statement details. You can then export this document to Microsoft Excel for further use.

How do I view transactions that are not yet on a statement?

A statement only includes transactions for which The Planet has already billed to your account. As a result, transactions occurring since your last billing date are only available from the Transactions tab. To access individual transactions, click Transactions.

How can I view a list of my recurring services?

The Fee & Services page provides a list of active services for the user account logged in to Orbit. Each service includes an estimated monthly recurring fee. The fees listed on this page are only a reference and may not reflect the actual amount due on your next invoice. Monthly Fees are estimated monthly recurring fees for each service and do not include one-time service fees, such as setup and overage fees. To view a list of your current fees and services, click Fees & Services.

How do I view my tax information?

For information about out-of-state sales tax exemptions, contact the Texas Comptroller of Public Accounts office. For the appropriate tax exemption forms from The Planet or information about your taxes paid, contact The Planet Billing Care at (866) 325-0045.

How do I cancel my service?

Use the service cancellation feature to cancel a server or your entire account. When you cancel a server, a technician performs a reclaim procedure on the server. Reclaiming a server means that a representative of The Planet removes the server from your account and wipes clean all data from the hard drive. Note that when you cancel any service online, you also must confirm your cancellation within 48 hours or billing continues. To cancel your service, click Service Cancellation on the Overview tab and follow the instructions to complete your cancellation.

Note: You must submit and confirm your cancellation at least 48 hours before your billing date to avoid billing for the next cycle. You must also submit and confirm your cancellation at least 48 hours before your billing date to avoid being billed for the next cycle. You can confirm your cancellation by contacting a representative of The Planet either by telephone by calling (800) 913-3724 or by Live Chat.

What credit cards does The Planet accept?

The Planet accepts American Express, Discover, MasterCard, and Visa credit cards.

Can I pay with more than one credit card?

Currently, you cannot enter more than one credit card as a payment method.

How do I update my credit card information?

You can update your credit card information at any time using the Account Management portal with your master user account containing the invoices privilege. Simply click Edit on the Overview tab or click Payment Method > Edit, and then click Save after making your changes.

How do I access online help for this portal?

Online help for the Account Management portal is available by clicking Help within the portal. The Planet provides a help document in PDF format, which you can view and print for additional reference.