What do I do if my urchin icons are not showing up in my Word or Excel exports?

When your stats are exported to Word or Excel from urchin, the images are merely links

to the content that should be on your website.  There currently is no known work around

for Excel.  For Word, you can do the following:


Export the desired Urchin report to Microsoft Word by clicking on the Word icon at the top

of the report. This will launch Word on your computer with your report as the contents of

the document.



Navigate to Edit->Links in the Word menu. This will bring up a Links dialog box.



Highlight all the listed links in the window and click the Break Link button. This causes all the


images to be loaded directly into the document.



Navigate to File->SaveAs and enter the desired File name, with Save as type of Word Document (*.doc)




The saved document will contain all the required images and should load properly in Word


regardless of whether the computer has access to the original webserver or not.





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